BanyanTrip & FAQs

Room Package, Charter Service & Ground Package

1 - Booking Policy and Terms

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Welcome to Taiwan!

Your island Taiwan chartered holidays:

The cost includes fuel fee tolls for driver meals, accommodation for parking fees, cleaning charges for passenger insurance

Fees do not include personal consumption Attraction Tickets Baby Seat & Wheelchair (if required Remarks)

Notice Due to the delay caused by force majeure factors such as traffic and weather, please cancel the part of the itinerary, please contact the customer service and we will make a partial refund for you.

This trip requires a continuous chartered, not jump.

During the activity, due to personal factors (physical condition ... etc.) Can not continue to complete the trip and retreat, the resulting costs to take care of themselves, unfinished activity costs as waiver can not be returned.

Multi-day tour chartered, ten hours a day car, if more than time per hour TWD 500 / hour.

I wish you a trip to Taiwan, Taiwan, harvest full!

 

Before departure, due to other factors, can not start:

Cancellation and Refund Policy:

If you cancel your order from 21 to 30 days before departure, you will be charged 10% of the total tour fee.

If you cancel your order before 11 to 20 (inclusive), 20% of the tour fee will be charged.

If you cancel your order from 04 to 10 days before departure, a 30% surcharge will be charged for the full cost of the tour.

Before departure From 03 to 01 days (including) before the cancellation of the order, to be charged 70% of the total cost of travel fees.

If you cancel the order on the same day, you will not be charged.

The fee collection standards in accordance with the Taiwan Tourism finalization of the contents of the implementation of the contract.

If the refund account is a non-Taiwan bank account, the remittance will be subject to the administrative fee TWD 300 / Order

2 - In the charter tour & independent package service

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First of all, welcome to TAIWAN!

Choose charter service for Taiwan Traveling to consummate your trip!

3 - Become a celebrity blogger, interact with the world with travel ...

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Please contact:

Taiwan: +886952168750

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Service Hours: 09: 30-20: 00 (GMT + 08)

4 - Contact us

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Goods or order-related services


You are welcome to our services have any interest in goods and advice
If you need to change, cancel or view your reservation, you can log in to your account and then check your order and then make changes or cancellations.
Before you call, please send your desired service request to the mailbox below, you will get the priority service right.
If your issue can not be handled through the Manage Orders page, you can call us at the bottom of the line or send an email to our contact manager contact window.
WhatsApp & Wechat & Line:

+886909057968

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Service Hours: 09: 30-20: 00 (GMT + 08)

                                              

Banyantrip Supplier


Do you want to be our supplier and share your best local experience? Please contact us:
Taiwan: +886952168750

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Service Hours: 09: 30-20: 00 (GMT + 08)

                               

Banyantrip business users


Enjoy exclusive Banyantrip annual and quarterly discounts on exclusive employee benefits.
Staff travel, business trips, incentive tours, study tours, exchange tours, corporate vacation trips, and corporate travel advice from Banyantrip provide corporate travel information. Please contact us:
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Media public relations


Media friends need to know more Banyantrip, or contact the interview, please contact us:
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Custom tour&Sport tour

5 - Wedding photography: reservations, offers, choices, suggestions

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Please contact wedding travel services

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+886909057968

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Service Hours: 09: 30-20: 00 (GMT + 08)


Common problems of traveling Taiwan

6 - How to apply for a tax refund at the airport?

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I. Basic regulation of tax refund

 A. Terms and conditions of tax refund: 


  1. Passport of a country other than the R.O.C.
  2. Foreign travelers who spend 3,000 NTD or more in one day purchasing goods at the same designated tax refund store with the TRS-label and depart with goods within 30 days can request for the tax refund.

B. Where to Apply?

  1. Store where you purchased:On-site Small-amount Tax Refunds 

  2. Foreign travelers who spend above 3,000 NTD or less than 21,000 NTD (total tax refund under 1,000 NTD) in one day purchasing goods at the same designated tax refund store with the TRS-label and depart with goods within 30 days can request for the tax refund on the spot. Before check-in baggage, foreign travelers need to prepare their passports, goods, the receipt copies of uniform invoices, and Approval Form for On-site Small-amount VAT Refunds for Customs to check.

II. Designated TRS-labeled service counters in air ports or ports.

Taipei Shongshan Airport: Customs and Foreign Traveler VAT Refund Service Counter
Taoyuan International Airport (Terminal 1): Customs Service Counter (First Floor, Departing Hall)

Taoyuan International Airport (Terminal 2): Customs Service Counter (Third Floor, Departing Hall)

Taichung Airport: Customs Service Counter 
Kaohsiung International Airport: Customs and Foreign Traveler VAT Refund Service Counter (Third Floor)

Hualien Airport:  Visitor Information Center (First Floor)
Keelung Harbor Terminal: East No.2 Wharf & West No. 2 Wharf
Port of Taichung: Visitor Information Center - Customs Service Counter
Port of Kaohsiung: Kaohsiung Custom Administration Service Counter
Port of Hualien: Visitor Information Center (First Floor)
Port of Shuitou : Customs and Foreign Traveler VAT Refund Service Counter


III. Process: 

  1. Present the application form for VAT Refund, the passport (travel document or entry / exit permit), the goods to be carried out of the country and the original copy of the uniform invoice to the Customs officers for verification and approval.
  2. After verification, Customs officers shall issue the “VAT Refund Assessment Certificate”.
  3. Present the “VAT Refund Assessment Certificate” to the designated bank located at the airport or seaport to receive the payment of VAT refund.

VI. How much will refund?


5% Business Tax

 

7 - Do I need to add tax when I consume in Taiwan?

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The rates of goods are included in pricing in Taiwan, so customers do not add extra money. After purchasing, store owners will provide the receipt copies of uniform invoices. Besides, customers do not need to pay tips in Taiwan, but most of hotels and restaurants will charge 10% service charge. However, If you accept great service, you can still give these staffs extra tips.

8 - Description of voltage for each country

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  • Voltage for Japan is 100V. If descriptions of 3C products show AC100-240V, tourists don’t prepare However, tourists need to prepare transformers or borrow transformers from hotels if description show AC120V.
  • Voltage for China is 220V, and the specification of plugs is different. Therefore, tourists can prepare transformers or borrow them from House Keeping of hotels.
  • Voltage for Vietnam and Cambodia is 220V, and tourists can prepare transformers or borrow them from hotels.
  • Voltage for Taiwan is 110V. If your 3C products can be used in U.S.A or Canada, they can be used in Taiwan.
  • Voltage for Russia is 220V, please prepare transformers by yourselves.
  • Voltage for Europe is 220V – 230V, please prepare transformers and plug adapters by yourselves.
  • Voltage for Peru is 220V, please prepare transformers by yourselves.

9 - What kinds of guarantee you can have when you choose a lawful company?

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Why BanyanTrip is your only choice for traveling Taiwan?

For your safety and satisfaction, we are willing to provide more promisesfor you.

Since we are lawful operation, we pay attention to something you care or ignore.

Meanwhile, we are very grateful for sharing beautifulness of Taiwan with you!

BanyanTrip Service Team: exclusive arrangement of reliable, legal, professional, online credit card payment system and travel accident insurance.

We will introduce hundred of special Ground Package tours of Taiwan continuously. We promise you can embrace a lot of wonderful memories.

Chose BanyanTrip to become your best partner on your traveling.

You can avoid illegal overloading, save necessary insurance, illegal bus.

10 - Can these charter services provide insurance?

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First of all, many thanks for choosing Banyantrip. All illegal charter companies need to provide complete insurance for every passenger.

Banyantrip cares about your travel and rights. When you enjoy our service, you can also have our travel liability insurance.

Please keep in mind! Please insure your own travel insurance on flight and travel insurance to protect yourself.

11 - How can we contact with your service driver?

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Our service staff will inform you who your service driver is 3 days before you arrive Taiwan. In addition, most of air ports in Taiwan provide FREE WIFI, so you can use it.

12 - Do we need to prepare the transformer?

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For your convenience, please prepare suitable transformers for the country you go or universal transformers with you.

13 - How to purchase EasyCard?

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Place to buy

  1. The Information Counter of all Taipei Metro stations or EasyCard Customer Service Center at Taipei Main Station
  2. Convenient stores in Taiwan

Beneifts

  1. Passengers can sue EasyCard to take MRT and bus. Besides, passengers can use it to shopping in Taiwanese convenient stores, so it can solve problem of change.
  2. Using EasyCard to take MRT can have 20 percent discount.
  3. MRT system can reach most of spots in Taipei, so the most convenient transportation in Taipei is MRT. If some places MRT can’t arrive, passengers can also use bus. Passengers can use EasyCard to take both MRT and bus to enjoy the easy way to pay.

Instruction

MRT

  1. Sensor machine will be the entrance of MRT, please pass the card over the sensor area. After success, there will be audio cues.
  2. The door beside sensor machine will open.
  3. The screen will show balance of EasyCard.

Bus

  1. Pass the card over the sensor area. After success, there will be audio cues.
  2. It is worth mentioning the ways of charging of bus in Taipei are “pay on boarding “or “pay on alighting”.
  3. Bus will have clear instruction for ways of charging. If the way is “pay on boarding “, please pass your EasyCard when you get on the bus. If the way is “pay on alighting”, please pass your EasyCard when you get off the bus.

Shopping

Currently, four convenient stores (7-11, Family Mart, Hi-Lift, OK) can use EasyCard to pay. Please put your EasyCard on the checkout machine for EasyCard after you finish shopping.

14 - How to book train tickets and high speed rail tickets in Taiwan?

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Taiwan Railways Administration, MOTC  ← You can book train tickets here.

Taiwan High Speed Rail ←You can book high speed rail tickets here.

15 - Can I purchase admission tickets of spots or amusement park from you?

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Please contact our service team to book.

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+886909057968

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Service time:09:30 ﹣ 20:00 (GMT+08)

16 - How to make a reservation of chartered service for sunrise of Hehuan Mountain?

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Take you to wander in the Qing territory, Hophuan Hill, please join us as part of the landscape ~

Welcome to contact our Customer Service Specialist.

WhatsApp & Wechat & Line:

+886909057968

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Service Hours: 09: 30-20: 00 (GMT + 08)

 

Note: The sunrise and the weather is good or bad with the day, does not guarantee that every day you can see the sunrise Oh!

17 - When will Taiwan's typhoon season occur?

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The intensity of the typhoon can be divided into tropical low pressure, mild typhoon, moderate typhoon and strong typhoon according to the maximum wind speed near its center. Taiwan's typhoons hit Taiwan from April to November each year, with seven, eight, and September the most, known as Taiwan's typhoon season.

18 - How to purchase Alishan small train tickets?

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Alishan Forest Rail Booking ←  You can book Alishan forest rail tickets here.



19 - What is the weather like in Taiwan?

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<Weather description>

Spring (March to May each year), even by the stagnation of front hovering influence, with a drizzle weather patterns, average temperature of about 20 degrees Celsius to 28 degrees.
In the summer (June to August each year), there will be occasional typhoons. Please pay attention to the weather reports. Because the stormy seaside waves caused by typhoons are definitely not a good time to watch wonders. The average temperature is about 28 ℃ ~ 34 ℃ degree.
Autumn (about September - November), you can indulge in the clear and cool every day, the average temperature of about 19 degrees Celsius to 25 degrees.
Winter (December - February each year), is to enjoy the maple season, and occasionally struck the cold, is Paotang family favorite! Temperature of about 16 degrees Celsius to 23 degrees Celsius.
More about Taiwan Meteorological Bureau

 


More Functions on Website

20 - Can we only book Taiwan tours? Can I have customized service?

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Of course! Please click here → Custom tour 

Make your own tour from Banyantrip.

21 - Can I share my favorite blogs with my friends?

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First of all, many thanks for your admiration.

To have your like and sharing, we will keep maintaining our Blog.

Welcome to share your favorite novel for your friends.

22 - Can we sign long-term contact for our company?

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We very welcome to cooperate with companies. If you want to know more, please contact with our team.

Contact information as below:

WhatsApp & Wechat & Line : +886909057968

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Service time:09:30 ﹣ 20:00 (GMT+08)

23 - Can I purchase Taiwanese pineapple cakes, ginger tea and tea leaves here?

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Welcome to book Taiwanese speciality here.

There are more products coming soon!

24 - Can I book flight tickets here?

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Welcome to book flight tickets here.

We will provide related preferential news on AirAisa. Please follow us or contact our team directly.

WhatsApp & Wechat & Line : +886909057868

Email: Kitty@@banyantrip.com 

Service team:09:30 ﹣ 20:00 (GMT+08)

We will provide our best service for you!


Instructions for website

25 - If my passport needs to be updated, can I make a reservation? Can I give you personal information after update?

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Please be noted that the term of validity of passport for each tourist need to over 6 months.

When you book the tour, you need to fill the basic information into system. If your passports need to update, you can skip passport number first. However, please provide our service staff your passport number 3 days before you depart. Thank you!

 

☒ The tour will be canceled if we don’t receive complete information on passport.

26 - If I don’t have a credit card, can I order it ?

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Please don’t worry! If you don’t have credit card, Banyantrip will provide the most convenient way for you. You can transfer by bank. Please ask our service staff.

27 - How early should I make a reservation?

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Banyantrip provides many traveling products and many early bird specials and occasional discount. Please pay attention on our news.

Please plan your trip earlier to get more preference!

Welcome to subscription Banyantrip newsletter for more information.

28 - If I found out my information is incorrect after finish my order. How can I deal with it?

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Please don’t worry!

Please contact our service team, and we will be please to serve you!

WhatsApp & Wechat & Line :+886909057968

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Service time:09:30 ﹣ 20:00 (GMT+08)

29 - If I forget my password, how can I login?

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Don’t be nervous!

Please enter our page for forgetting password and fill in your mail address for new password.


⇨ Forget password 

30 - How can I pay after I have ordered on the website already?

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First of all, thank you for your reservation. Banyantrip provide convenient way for paying. 

  1. On-line credit card check-out
  2. Transfer to our bank account

31 - Why do I need to be a member of Banyantrip? What are the benefits of being a member?

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You need to join Banyantrip’s member for booking tourist products!

 

What kinds of benefit I can have? 

 

  1. Occasional discount for exclusive member
  2. You can follow your order and track the status.

32 - Is it really safe to trade on a travel website?

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Our website provides security in transactions. We use SSL(Secure Socket Layer) and encrypt via virtual channel to protect your personal information on credit card number, account, password…etc.

For protecting your privacy and personal information, we only use information you provided for our newsletter, express or government if they request. Otherwise, we won’t divulge your personal information and information on transaction for third parties.

33 - I need more assistance! How can I contact you?

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WhatsApp & Wechat & Line :+886909057868

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Service time:09:30 ﹣ 20:00 (GMT+08)


About Banyantrip

Banyantrip 

Connect You with Asia & World

Representative:Liao Jui Chao

UK, Switzerland, Taiwan, Malaysia, Singapore, Hong Kong, China, Indonesia, Thailand, Japan, Korea 

 

Contact Us

Inquire:Ms.kitty 陳婉婷

banyantrip1314@gmail.com

WhatsApp - Taiwan Tour:+886909057968

WhatsApp - Japan Tour:+886979737263

TEL:+886-4-23231931

FAX:+886-4-23221319

WeChat id:iBeauty2 、iBeauty3

Service Time: 09:30 - 20:00 (GMT+8)

Ivy Travel Service Co,. Ltd.

Registration No : 交觀甲5343